若以手接觸水機的插蘇感覺發熱, 應怎麼辦?
Drinkwell Platinum Adaptor Warm to Touch. What should I do?

首先將水機的插蘇拔除, 然後改為插於附有突波保護裝置的插座. 若你是居住於較為舊式建築的樓房更有可能電壓不足, 若是此情況的話, 你更加需要附有突波保護裝置的插座. 所有Drinkwell水機的插頭都通過美國安全檢測要求.
Remove the adaptor from its outlet and try plugging it into a surge protector. If you have an older home the power going to the fountain may not be enough. In this case a surge protector would be necessary. For additional help call 866-322-2530. All Drinkwell fountains and motors have all been safety tested in the United States at Underwriters Laboratories. The UL mark has been awarded to every aspect of our fountains.

白金水機的濾芯是否可以與細水機及大狗共用替換?
Are the Platinum Filters compatible with the Original Fountain and Big-Dog Fountain or Are the Original Filters compatible with the Platinum Fountain?

白金水機的濾芯是可以與細水機及大狗共用替換的, 分別在於大狗及細水機的濾芯只有2格, 而白金的濾芯有6格能更有效的濾走水中的各樣雜質及氣味, 因而令水質新鮮清甜使寵物更喜愛, 兩種濾芯均使用約2-4星期便要更換以保持水質新鮮清甜.
Both kinds of filters are a standard size and shape and fit all models of Drinkwell pet fountains. The difference is in the quality of the water filtration. The original fountain filters are divided into 2 segments, distributing the charcoal throughout the filter, which removes bad tastes and odors. The new Drinkwell High Capacity Filter is sectioned into six individual compartments to allow for a more even distribution of charcoal throughout the filter. The charcoal removes bad taste and odors, keeping the water fresher and cleaner for your pet. Both filters should be changed every 2-4 weeks to keep your pet's water fresh and clean.

當摩打未能如正常般將水泵上水機, 又或水機不按正常運作應怎麼辦?
What should I do if the motor is not pumping the water properly or it stopped working altogether?

若水機沒有保持經常清洗, 以致有寵物的毛髮及糧食碎硝堵塞在摩打位置, 水機摩打要保持每2星期清洗一次以確保水機運作正常, 請按照水機使用說明上的摩打清潔指示便可以.
Lack of regular cleaning may result in the motor becoming clogged with pet hair and food debris. The motor must be cleaned every two weeks to ensure proper function. Please refer to the motor cleaning instructions in your Drinkwell Operations Manual.

水質的好壞亦會間接影響摩打的運作, 若水質屬於硬水的會引致鈣質存於摩打凹處妨礙摩打葉輪片的推動, 假若肯定是硬水引致摩打凹處的葉輪片, 可以將摩打(請先除去葉輪片)浸泡於白醋約10-15分鐘, 將除下的葉輪片放於另一個碗內浸泡於白醋約10-15分鐘
Water quality will also affect the motor and how it runs. Hard water will cause calcium deposits to build-up within the motor cavity blocking the impeller from spinning. If there is evidence of hard water build-up in the motor cavity, try putting plain white vinegar inside of the motor cavity (without the impeller) and allow it to soak for approximately 10-15 minutes. Allow the impeller to soak in a separate bowl of vinegar for the same duration of time.

確保插蘇與電線之間沒有脫落露出因為可能有被寵物咬破或咬爛, 若你的寵物有咬物件的傾向, 請向附近的五金商店購買導線管將電線收藏好.
Make sure the cord does not have any frayed or exposed wires due to pet's possibly chewing the cord. If your pet is prone to chewing, visit your local hardware store and purchase conduit cover to sheath the cord.

若摩打按照說明指引使用, 一般可用期為3-4年, 若沒有依照指引去使用到此年期便需要更換摩打
Motors last between 3-4 years. If the motor has been in regular use for approximately this time period, it may be old and need replacing. See section “ How do I order replacement parts?”

此水機及摩打的設計是建議於室內使用的, 若於戶外使用的話會導致更多對摩打的損害, 到一定程度的損毀便要更換摩打.
The fountain is to be used indoors only. Outdoor usage can cause damage to the motor at which point the motor would need to be replaced. THE FOUNTAIN PARTS AND MOTOR ARE NOT UL APPROVED FOR OUTDOOR USE.

由於使用的電壓會因應地區及樓房的樓齡而有所不同, 建議將摩打插於附有突波保護裝置的插座
Due to differences in electricity depending on the age and location of your home the motor may need to be plugged into a different outlet or be plugged into a surge protector.

嘗試將插蘇拔除然後再插回插座
Attempt to unplug and re-plug the motor into the same outlet.

不論是新或舊摩打都需要時間去運轉至到暢順, 請確定讓摩打轉動約5分鐘, 轉動時水機內水兜,及濾芯位置等都必須要有水, 若轉動5分鐘後水仍未開始流動, 請將插蘇拔除然後再插回插座.
With some new motors and most old motors it may take some time to prime. Be sure to allow the motor to run (with water in the all parts of the fountain, including; the bowl, and filter housing) for approximately five minutes. If the water does not start flowing after five minutes, please unplug the fountain and then plug the fountain back into the outlet.

若摩打在沒有水的情況下仍轉動, 這樣有可能會使摩打失去功效及需要更換新摩打
If the motor did run dry, this may be the cause of the motor’s loss of function and the motor will need to be replaced.

如我的水機突然發出嗓音, 應怎麼辦?
What should I do if my fountain suddenly becomes noisy?

摩打在正常情況下應該有輕微的聲音, 如有其他雜聲, 請檢查水量是否充足, 首先試將插蘇拔除然後再插回插座, 因大部份的嗓音都是來自於轉動的葉輪片. 如嗓音仍持續, 請將摩打拆出看是否有寵物毛髮或糧食碎硝堵塞在摩打位置及葉輪片是否完好無缺或是葉片有捐壞, 請參考操作說明書上的清潔摩打部份
It is perfectly normal for the motor to be slightly audible, like a low hum. Most noise is related to the impeller. If the noise persists, remove the motor from the fountain and make sure there is no hair or debris wrapped around the impeller and that all four blades are intact. Please refer to the motor cleaning instructions in the Operations Manual.

亦可以維持將機身(請將濾芯先取出), 摩打及葉輪片每隔一段時間浸泡於白醋約10-15分鐘, 這樣可以幫助除去一些積存於機身內由硬水所引致摩打不轉動的雜質
You can also cycle the fountain in pure white vinegar. This will help to remove any hard water build-up that can cause the motor to stop running and void the warranty. Make sure to remove the filter before cycling with vinegar.